Find the account details of how you pay them
Ring them up and explain the situation
Give them the details they request
I have found ionos very knowledgeable and helpful.
Once they give you the login to their control panel go to their file manager
Open the configuration.php and look for the name and user/pass of the database
Then go back to their control panel to click the link to manage databases. If the database is there you can edit it to login to the site's administrator
If the database isn't there let us know
Ring them up and explain the situation
Give them the details they request
I have found ionos very knowledgeable and helpful.
Once they give you the login to their control panel go to their file manager
Open the configuration.php and look for the name and user/pass of the database
Then go back to their control panel to click the link to manage databases. If the database is there you can edit it to login to the site's administrator
If the database isn't there let us know
Statistics: Posted by Webdongle — Thu Oct 31, 2024 2:53 pm